Ask Us Service

About

One of our roles within the Library service is to help customers find the information that they require, with a particular focus on assisting those who do not have access to the internet or do not wish to use technology. We can look up a telephone number, postal address or find local community information such as social groups and societies in the enquirers local area, and provide them with the answer via their preferred means either phone, email, letter and we also receive referrals through all of our branch libraries.

We are able to locate online forms and print and post them out which is a very valuable service to our customers, particularly when a lot of information can still only be found online. We are also in contact with Adult Education, Gloucestershire Employment and Skills Hub, Gloucestershire Trading Standards, The GEM Project and many others and are able to provide information and signposting regarding these services.

We aim to provide a free, fast, information service, our aim is to respond to an enquiry within three to five working days but frequently we can provide the information a customer needs immediately or same-day. From quick questions to in-depth research, customers can ask any question and we can either answer the enquiry, help them get started with research or refer them to the most relevant agency or person to help with the query.